220-801 Study Guide

Question No:3

Which of the following should a technician do NEXT after reporting an incident?

A. Delete the content
B. Confiscate the PC
C. Go back to work
D. Document the incident

Answer: D

Explanation:

When the incident is reported, the best thing to do afterward is to document the details of the incident especially in the hardware case. The documenting of the incident will help determine the cause of the problem and the circumstances in which the problem occurred.

Question No:4

Which of the following MUST be configured when trying to start a machine with a DVD?

A. TPM
B. Virtualization support
C. BIOS security
D. Boot order

Answer: D

Explanation:

By default BIOS boot order is configured to boot the computer from the hard disk. When installing Windows from a DVD or any other OS, you need to set the preferred boot order to DVD so the computer can scan the DVD drive to get the boot data and boot from the DVD.